The company pairs its plans with no contracts and no data limits – perfect for a household of streamers, gamers, or people working from home. However, its customer service rates worse than every other provider on the market. And in an already tumultuous landscape, that’s a pretty daunting feat.  If Frontier’s value and packages match your household’s needs, prepare for potentially frustrating service and watch your bill closely.

Frontier Internet Plans and Prices

Frontier offers speed plans for every lifestyle. Data effective 03/24/2020

  • Package availability depends on location, prices and speeds may vary

Other factors to consider

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Frontier offers one of the lowest starting prices and no contracts.  Lower speeds like 50 Mbps are more suited for smaller households (three users) and lighter usage like emailing, general internet browsing, and streaming. If you host a home of gamers, binge-watchers, or you work remotely, you’ll want to consider Frontier’s faster plans like 500 Mbps or 940 Mbps. To keep up with those speeds, Frontier has no data caps.  Specific pricing and availability will depend on your region, but most offers will start at just $30 per month for 50 Mbps. At Comcast, that same price might only get you 15 Mbps.  As a technology, DSL is less reliable than other internet connections. Frontier is no exception. Though Frontier’s DSL service outpaces Cincinnati Bell DSL and Hawaiin Telcom DSL, it only delivers most of its advertised speeds 30% of the time. AT&T, Centurylink, Verizon, and Windstream DSL services all perform more reliably. 

Notable fees

$10/mo Equipment Fee$10 Equipment Delivery/Handling Fee$75 Professional Installation

*Sometimes waived for certain packages or online orders. If DSL service is available to you, you’re out of luck — Frontier doesn’t offer any TV options to bundle with DSL service. In some locations, Frontier may contract its TV service out to DISH. This isn’t terrible news, as DISH offers great TV service, but adds to the general uncertainty about what you’ll be offered from Frontier.  Frontier does have fiber-optic TV service that fiber customers can bundle, but you won’t have many options for the number of channels. In most areas, we found you can add Fiber TV for about $25 more per month for only 25+ channels. Pair all that with Frontier’s limited fiber-optic availability, and your overall options end up pretty limited. If you’re looking for a provider that will make bundling multiple services simple, Frontier probably isn’t for you. The average score for internet providers with the ACSI scores 62/100, and Verizon FiOS won the top spot with a 70/100, meaning Frontier falls significantly behind. These metrics are a pretty clear indicator that customers aren’t happy with the way Frontier handles communications, tech support, and billing discrepancies.  If you care a lot about customer service, Frontier is the last place you should look for service. But if your internet priorities are more about speed and value, Frontier can provide that. *Prices for stand-alone internet service, current at time of publication. Prices may vary by location. Contract length may vary and it’s subject to the starting price presented above.